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to Arkfacility

Contact our sales team to discuss solutions
that fit the needs of your business.

Rest assured that our 24/7 customer support will prioritize your needs


Can I cancel my order?

At this time, once the order has been placed there are no options to cancel your deliveries. If you no longer want the items you purchased, please feel free to initiate a return. 

Here’s what you need to do: once your order starts shipping, you can start the return process here

Worried about the payment that you have processed? Well, here at Arkfacility all domestic returns are completely covered! Your refund will be refunded to your original form of payment.

Can I place order over the phone?

Yes! You can definitely place an order over the phone and we will be more than happy to assist with you. All you need to do is contact us and we will place the order on your behalf. 

How do I change the items in my order?

At this time, once the order has been placed and shipped there are no options to make any changes to the items in your deliveries. If you would like to add, change, or upgrade the items in your order, the best course of action is place a new order and return the items.

Don’t worry! All items can be returned or even exchanged within 365 days. Just follow the guidelines here and select the best option for you!

All domestic returns will be completely covered. And your refund will be issued to your original form of payment. We will help you in the best way we can! 

Returns & Exchanges

If you’re unhappy with your purchase, we’ll find the best solution for you! Most of our products can be returned or even exchanged within 365 days. 

Arkfacility will cater all the shipping fee costs IF you’re in the US. Isn’t that great!

There is nothing to worry about the processed transactions, Arkfacility will refund the payments of your orders in the original payment method or store credit. 

We do our best to make you comfortable, because let’s face it, you’re the best!

What payments do you accept?

We accept major cards (Debit or Credit Card). If you encountered any issues during checkout, please feel free to contact us and we will assist you further. 

Free Shipping

Yes! You’ve heard it right! We offer free shipping for orders above £50.00  within United Kingdom. 

Shipping outside UK will not eligible for free shipping as we will be sending the packages internationally by crossing borders. 

How many days to receive the package?

Good question! After you place the order we will process it right away and we will send you the tracking info in order to track your package. Shipment will take 3-5 days. 

I did not receive my order?

If you did not receive the package, please feel free to contact us and we will be happy assist you and track your package and investigate further. 

I entered the wrong billing address at checkout! Can I change it?

YES! As a confirmation of your order, we will send a notification with all the billing details via email. As long as the payment goes through, an incorrect billing address won’t impact your order at all. 

I received damage item

We sincerely apologize for any inconvenience. We always make sure before we ship your order we conduct standard inspection to make sure the product is good. Once we ship the package it’s already out of our control. In any case this scenario will occur, please feel free to contact us and we will resolve the issue.

The shipping address on my order is incorrect! Can I change it?

Yes, if you place the order and the order was not shipped yet. We can make the changes for you. All you need to do is email us the correct shipping address and we will change it for you. 

Unfortunately, at this time we are not able to update a shipping address once an order has been shipped. Arklinen highly suggests making changes through the courier. 

If you have any questions or if you’re not able to make such changes through the courier, please feel free to contact our 24/7 support service at [email protected]